Privacy Policy

1. Information we collect

• Contact information: name, email address, phone number, postal address when you request a quote or contact us.
• Usage data: pages visited, time on site, referrer, device and browser details collected automatically via cookies and analytics tools.
• Transactional data: booking details, service address, inventory or move requirements when you request or purchase services.
• Communications: messages or files you send us through contact forms, WhatsApp, phone calls or email.
• Third-party data: public profile information (for example Google business listing data) and any information you choose to make public on third-party platforms.

2. How we collect information

We collect information directly from you (forms, phone, WhatsApp), automatically (cookies, web analytics) and from third parties (Google Maps, listing services). If you interact with our Google Business Profile or leave reviews on Google, those reviews and public profile details are visible to us and the public.

3. Why we collect and how we use your data

• To provide services: process quotes, schedule moves, arrange logistics and handle payments.
• To communicate: respond to enquiries and send booking confirmations, reminders and updates.
• To improve the website: analyse usage and trends to enhance site performance and user experience.
• To comply with legal obligations: where required by law or for legitimate business administration.
• For marketing (where permitted): send service updates, promotions or newsletters — you can opt out any time.

4. Legal basis for processing (if relevant)

Where applicable (for visitors in the EU/EEA/UK), we process personal data because it is necessary to perform our contract with you, to comply with legal obligations, for our legitimate interests (running our business, improving services, fraud prevention), or with your consent (e.g., marketing emails).

5. Cookies, tracking & third-party services

We use cookies and similar technologies to operate the site and to collect analytics. Third-party services we use may include:

• Google Analytics / Google Tag Manager: to measure site traffic and behaviour.
• Google Maps / Places API: to show maps and fetch live listing information.
• WhatsApp links: we provide links to WhatsApp for communications.
• Payment providers: if you pay online, payment processors collect payment data directly — we do not store full card data on our servers.

You can control cookies via your browser settings and opt out of some third-party tracking using browser add-ons or privacy settings.

6. Sharing your information

We do not sell personal data. We may share personal information with:

• Service providers who perform services on our behalf (payment processors, analytics, cloud hosting).
• Regulatory, legal or law enforcement authorities when required by law or to protect rights and safety.
• Third parties you explicitly instruct us to share data with (for example, moving partners or storage vendors).
• By providing your phone number during the sign-up/ contact-us process, you explicitly consent to receive calls and SMS messages from us regarding your account, services, and promotional offers, in accordance with applicable laws and regulations.

7. Data retention

We retain personal data for as long as necessary to provide services, to fulfil legal or regulatory obligations, resolve disputes, enforce agreements, and for legitimate business reasons. Typical retention periods:

• Contact & quote records: retained for up to 3 years unless you ask us to delete sooner.
• Transactional records (invoices): retained for legal/tax compliance (usually 6–8 years as required by local law).
• Analytics/cookies: retained according to third-party provider settings (you can clear them via your browser).

8. Your rights

Depending on your jurisdiction you may have rights including to access, correct, update, export, restrict or delete your personal data, and to object to certain processing. To exercise any rights, contact us (details below). We will respond within a reasonable timeframe and in accordance with applicable law.

9. Security

We take reasonable administrative, technical and physical measures to protect personal information. No transmission over the internet is 100% secure — if you have sensitive information to share, contact us directly by phone or an agreed secure channel.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.

11. International transfers

We may transfer data to service providers or partners located in other countries. Where required, we use contractual protections and other safeguards to protect your information when it is transferred across borders.

12. Contact & requests

For privacy questions, to exercise your data rights or request deletion, please contact:

• Website: https://northernpackers.com
• Phone / WhatsApp: +91 9036379710 (WhatsApp link: Start chat)
• Postal: Use the contact form on our website for postal address details.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when this policy was last revised. Significant changes will be posted on our site and, where appropriate, notified to you.